What is process mapping?

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Mapping your company's processes helps identify areas of waste in order to improve efficiency, teamwork and employee engagement 7 minutes read Share Companies often do things a certain way because that's how it has always been done. But to improve operational efficiency, it's always a good idea to question your methods. This can be achieved through process mapping. “It's a matter of mapping out the sequence of activities in the identified process, in detail—for example: Who does what? When? How? —to see where there are opportunities for improvement,” explains Éric Frenière, Senior Business Advisor, BDC Advisory Services. He agreed to answer a few questions to demystify process mapping.

When you bring all these people together Industry Email List to map the processes, they often gain a better understanding of what the others are doing and why they're doing it that way. Senior Business Advisor, BDC Advisory Services 1. What are the benefits of creating a process map? A process map allows you to: improve flexibility increase quality reduce costs improve client satisfaction “When you can deliver exactly what the client wants, on time and at a very competitive price, you've got everything in place to exceed their expectations ," Frenière says. To do this, you need to understand where the problems lie by looking at the company's major processes, people's roles and responsibilities, and then by setting objectives and tracking the various performance indicators for the process in the management dashboard.Never lose sight of the client's needs When you're analyzing processes, always keep in mind that they must provide value to the client.



Frenière explains that a company that is not sensitive to this may barely achieve 20% added value in its processes. Conversely, world-leading organizations are achieving 60% to 70% added value in their processes. “It's never going to be 100%, because there will always be travel, waiting, and transportation that doesn't add value to the client,” he says. “But the client should not be paying for poor organization. Process improvement means minimizing waste and adding value. ” For example, a client will not be willing to pay more because the company had to bring in a part by plane rather than ship because it was ordered too late. On the other hand, they may be prepared to pay more for a particular raw material. “But sometimes they don't need that quality, so they don't want to pay more for it," Frenière says. "Process mapping must be done with the client's needs firmly in mind, not wandering off to one side or the other.