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This information will give you the inputs to understand if the strategy you are implementing is giving good results or not. Some important metrics for a call center are: first call resolution rate ; average attention time; Agent idle time . Also read: 6 call center KPIs you should know . By analyzing the metrics it is possible to have a better understanding of the customer experience and understand where there are problems and opportunities for improvement . With Zendesk it is easier to give good customer service in a call center Now that you know how to improve customer service in a call center, take advantage of Zendesk's customer service software tools and enjoy all its benefits:; Put technology in your favor, making life easier for your clients and your agents; ; Reach your customers wherever they are; Increases agent efficiency; Integrate relevant customer data into a unified view; It favors the follow-up of your call center metrics.

The lack of sales planning generates 10% annual losses in companies . At the same time, 90% of corporate leaders understand that it is key to have real-time information in order to make efficient decisions for the future and business development. All this highlights the importance Phone Number List of monitoring the performance of the company and each of the processes involved in the business . For this, it is essential to guarantee analysis and evaluation stages and use adequate resources to measure sales performance . At this point, the need to evaluate the different types of retail KPIs appears . If you want to know what they are and how to calculate them, this note is the answer. Continue reading and discover everything you need to boost your sales processes and make the best and most efficient decisions for the future.



Here you will learn: What are retail KPIs and what types are there? Why is it important to monitor indicators? What are the retail KPIs: 5 essentials Types of retail KPIs: 3 ways to share the results Key technology to monitor retail KPIs What are retail KPIs and what are the 2 types that exist? Retail KPIs are metrics or indicators that are used to evaluate the performance of a retail company . They allow knowing in an objective and quantifiable way the performance of the different areas involved in a business of these characteristics. Depending on their objective, they can be divided into two main types of retail KPIs : lagging KPIs This metric is characterized by being reactive or, according to its translation, by being “out of date.