Take advantage of technology to enhance the

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Reward the results and motivate the growth of your employees. According to Zendesk's Employee Experience Trends report, 68% of leaders recognize a direct link between employee experience and business growth. This was evidenced by Consum , the largest cooperative in the Spanish Mediterranean arc which, for the ninth consecutive year, was awarded the Top Employer seal as one of the best companies in Spain to work for. After implementing Zendesk Talk , he improved the agent and customer experience and saw results such as: 40% improvement in ticket resolution; 41% increase in response speed; 90% of calls answered in the first instance. Find out all the details of the Consum success story here.

Personalize the experience of your customers Zendesk's CX Trends 2023 study also revealed that customers are looking for more personalization. In fact, 59% of consumers want companies to use the data collected about them to create personalized experiences . But how can you do it? Know and map the journey of your customers ( customer journey ), collect relevant data, connect the information from different channels with the help of technology and make it available Phone Number List to your agents so they can use it when they need it most. 4.  experience of your customers  in a call center, it is important that you know that technology will be a great ally in this process. Here are some ideas to include in your action plan: Artificial Intelligence and Bots With the help of artificial intelligence , you can deliver intelligent support at scale.



This means that you will respond to your customers immediately, saving time and money for your company. Self-service solutions Allow your customers to solve some problems on their own. Create an integrated help center and community forum . With these solutions, in addition to helping your customers , you promote fluidity in the work of agents . conversational support Make life easier for your customers and your agents by offering integrated conversational support, so customers can contact you no matter which channel they choose to use . 5. Evaluate and monitor call center effectiveness metrics The last step to understand how to improve customer service in a call center is the measurement and monitoring of the metrics.