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Of preferences when it comes to customer experience , recurring problems arise and hurt the relationship between consumer and company , such as failures in service or lack of preparation of the team to address certain problems. In this scenario, using artificial intelligence for digital banks is a good way to go for those institutions that are already innovative by nature. And in today's post, you'll get to know some of them and what their impact is on the reality of these companies. Let's go? Discover some examples of artificial intelligence for digital banks Service automation, data analysis, insights and smart decision making. These are just some.

Of the main reasons for looking for artificial intelligence for digital banks. Currently, the main use of these technologies is in customer relationships . Banks want to better understand their audience , their pain, desires and dissatisfaction. And artificial intelligence is able to analyze information in a way that a human mobile number list being could never. Therefore, for a segment with so much service flow, such as digital banks, making use of these innovations is not just a luxury for the biggest names in the market, but an obligation for any and all financial institutions. Below, you will see some examples of artificial intelligence for digital banks and what their benefits are.



Speech Analytics Speech Analytics is an artificial intelligence aimed at one of the most important channels for digital banks, but which few brands give the necessary attention: voice service. Did you know that 47.2% of customers are dissatisfied with the bank's telephone service ? This data is from binds.co. It is necessary to understand that it is the telephone service that your customer turns to when they need something urgent or when your other channels do not provide solutions to solve their problems. And even so, according to data collected by Phone Track.